Question 1

How does The Fruit Truck delivery work?

Accepted Answer

1. Check our Truck Delivery Schedule to be sure there will be a delivery to a location near you. 
2. Sign up for Delivery Notifactions (Payment at time of pick-up) www.myfruittruck.com/signup
3. Pick up your fruit at the scheduled delivery event & ENJOY!

Question 2

Is your fruit organic?

Accepted Answer

If our fruit is certified organic, we will tell you that it is. For example, most of our Washington Apples are organic and are labeled as such.

None of our growers use APEEL! 
 
We choose our growers very carefully. The growing methods will vary from fruit to fruit.  All of our fruits are non-GMO and grown on family run farms where they are careful with what is used, if anything is necessary. If they meet the requirements of being organic, the farm is too small to bear the expense of becoming certified organic. The cherries, apricots, apples, plums, pluots, pears we feature are grown without the use of pesticides, but are not certified organic.  
The peaches are not considered chemical free as pesticides may be used sparingly to save a dying tree.  
Strawberries are grown with system of releasing good bugs to battle the bad bugs, but if necessary, they will be treated with something to prevent a crop wipeout.

Question 3

What type of payment do you accept?

Accepted Answer

Cash & Card (w/ a 3.5% Convenience fee) Accepted at the truck at time of pickup! 
*No Checks

Question 4

Why does your schedule change?

Accepted Answer

At The Fruit Truck, time is everything. We deliver our fruit free of preservatives, straight from the grower, within a few days of being hand picked. Unfortunately, when there is bad weather at the farm or a truck gets stuck behind an accident on the interstate, there is little to no buffer time or to cover it. Our schedule has to change and that change directly impacts you, our customer.  
 
While we can't control many of the issues that force us to adjust our schedule, we can control how those changes are handled. We notify our customers of schedule changes by sending out text messages, posting at MyFruitTruck.com and on our Facebook pages and groups. Please sign up for our text messages today and check our website for schedule changes before you pick up your fruit.

Schedules and Pricing are subject to change as We bring our fruit directly from the orchard to you as quickly as we can so that it is as fresh as possible. While we work very hard to stay on schedule, weather at our orchards can temporarily delay the harvest process while traffic and other logistical issues can slow our trucks. 
 
This isn't an issue in stores because most of their fruit is sprayed with preservatives and kept ready in a warehouse for weeks. If a truck breaks down or a storm damages the orchard, they can just pull from their stash in the warehouse. For them, time doesn't matter.

Question 5

Why do I have to sign up in such large quantities?

Accepted Answer

This is the key to keeping the cost low. We buy fruit by the flat directly from the farms. Instead of breaking the fruit down into smaller packages, we deliver the fruit directly to you.
 
Breaking down the larger flats and offering smaller packages would require different licensing, certified facilities and more packaging material. This would lead to higher prices and a significant delay in getting the freshest fruit to you.

Question 6

Do i have to Sign up?

Accepted Answer

We Do Not do reservations. Signing up helps us notify you of deliveries and postponements and helps us determine how much fruit to put on each truck. It does not cost anything to sign up, Pay at time of pickup! Cash & Card (w/ a 3.5% Convenience fee) Accepted at the truck at time of pickup! 
*No Checks
 No fruit is guaranteed it is available on a first come first serve basis.

Question 7

Can I pick up my fruit in a different city?

Accepted Answer

Yes. You can pick up in a city that works best for you!

Question 8

Why did I get a text for a different delivery date?

Accepted Answer

Whenever our truck is scheduled to be at a particular location, our text message system sends a notification to every customer that has chosen that pick up location at one time, whether they have reserved or not. If you reserved for a different delivery city, just disregard the message and check our website schedule or sign up for the new city!

Question 9

How do I cancel my Sign-up?

Accepted Answer

No Need to cancel if you are not able to make pickup. Please ignore any delivery reminders you may get!

Question 10

How do I know when my fruit is ready to be picked up?

Accepted Answer

Check our Truck Delivery Schedule for scheduled delivery dates and times. Then, watch our website for updates on that schedule. Because of the nature of fresh fruit, and Mother Nature, we cannot set up exact times until we confirm dates with the orchards. Demand, logistics, and fruit availability sometimes cause schedule adjustments as well.

Question 11

What do I do if I am not satisfied with my purchase?

Accepted Answer

The Fruit Truck strives to provide you with the freshest farm product. Since we are dealing with perishable products and mother nature Fruit is not guaranteed.

Please view fruit before leaving with purchase.

ALL FRUIT SALES ARE FINAL
We Do Not offer Cash, Credit or Venmo refunds. 
We CAN NOT guarantee taste each batch can be different due to mother nature and growing conditions.

allow 30+ days for reply to email during busy fruit season. We are a small family run business and our full staff is out on delivery.
*All Sales Final no credit or refunds given
*No Monetary refunds on perishable fruit 
*We cannot guarantee taste.

Question 12

What happens if my fruit isn't exactly the advertised weight?

Accepted Answer

Our Fruit is sold by volume and not by weight. The advertised weight is approximate. 
Because it is in bulk, it can be difficult to measure to the exact weight.

Majority of our Fruit is Hand Picked & Hand Packed in the field by a hard-working human!

Question 13

Why Did The Price Change?

Accepted Answer

Schedules and Pricing are subject to change as We bring our fruit directly from the orchard to you as quickly as we can so that it is as fresh as possible. 
The box sizes and weight are subject to change at any time due to Farms Availability. 
 If using a card there is 3.5% card processing convince fee that is applied

FAQ

Frequently asked questions